PREAMBLE
These General Terms and Conditions of Sale (hereinafter “GTC”) are concluded between:
AUBE D’ÉDEN, a brand operated by ZETAX CONSULTING LLC, a company registered in New Mexico (United States), whose registered office is located at 1209 Mountain Road Pl NE, Albuquerque, NM 87110 (USA),
hereinafter referred to as “the Company,”
and any individual or legal entity wishing to make a purchase on the website www.aubeofeden.com,
hereinafter referred to as “the Buyer.”
The Buyer acknowledges having read and accepted these terms and conditions prior to placing an order, without reservation.
ARTICLE 1 – PURPOSE
These terms define the rights and obligations of both parties within the framework of the online sale of cosmetic products and beauty accessories offered by the Company.
Any order placed on the website implies full and unconditional acceptance of these General Terms and Conditions of Sale.
The Company reserves the right to modify its GTC at any time. The applicable conditions are those in force on the date the order is placed.
ARTICLE 2 – PRODUCTS
The products offered are described as accurately as possible.
The photographs and descriptions provided are for illustrative purposes only and are not contractually binding on the Company.
Products are supplied subject to availability. In the event of unavailability, the Buyer will be notified by email and may choose to:
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wait until the item is restocked, or
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request cancellation and a full refund.
All cosmetic products comply with applicable regulations in their country of manufacture, including Regulation (EC) No 1223/2009 on cosmetic products.
The Company ensures that its suppliers hold all necessary authorizations and certifications required for marketing within the European Union.
Cosmetic products must be used in accordance with their intended purpose and the instructions provided on the packaging.
In case of allergy, skin reaction, or intolerance, the Buyer must immediately discontinue use and consult a healthcare professional.
If the product comes into contact with the eyes or is ingested, seek medical advice promptly.
ARTICLE 3 – PRICES
All prices displayed on the website are in euros (€), inclusive of all taxes (TTC), including VAT as applicable under current legislation.
Shipping fees are not included in the listed prices and are specified separately prior to order confirmation.
The Company reserves the right to change its prices at any time without notice, but undertakes to apply the rates in effect at the time of the order.
ARTICLE 4 – ORDERS
To place an order, the Buyer must:
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Create a customer account or complete the identification form;
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Add products to the shopping cart and review all order details;
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Accept the present GTC;
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Proceed to payment through one of the available methods.
Order confirmation constitutes acceptance of the prices, product specifications, and the present terms and conditions.
The Company will send a confirmation email summarizing the order to the address provided by the Buyer.
Any fraudulent order or attempt at fraud will result in legal action.
The Company reserves the right to refuse or cancel any order deemed abnormal or suspicious.
ARTICLE 5 – RIGHT OF WITHDRAWAL
In accordance with European regulations on distance selling, the Buyer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without justification and without incurring any penalties.
However:
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Opened or used cosmetic products cannot be returned for health and hygiene reasons;
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Personalized or custom-made products are not eligible for withdrawal.
Returns must be requested via email at: info@aubeofeden.com
Return shipping costs are borne by the Buyer.
Refunds will be issued within 30 days of receipt of the returned item, minus any applicable delivery fees.
ARTICLE 6 – PAYMENT TERMS
Payments are made online by credit card or any other secure electronic payment method offered on the website.
Transactions are processed by Stripe, ensuring the security of all payments.
Products remain the property of the Company until full payment of the order has been received.
ARTICLE 7 – DELIVERY
Deliveries are handled by our logistics partners.
Delivery times are provided for reference only and may vary depending on destination and product availability.
The Company shall not be held liable for:
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delays due to force majeure, strikes, or transport disruptions,
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customs duties or import taxes applicable outside the European Union.
Upon receipt, it is the Buyer’s responsibility to inspect the package and report any anomalies within 48 hours.
For deliveries outside the European Union, customs duties, import taxes, or administrative fees may be imposed by local authorities.
These costs are the sole responsibility of the Buyer.
The Company shall not be held liable for any delay or failure to deliver resulting from a force majeure event (natural disaster, strike, logistic disruption, pandemic, etc.).
ARTICLE 8 – WARRANTIES AND LIABILITY
The Company acts as a sales intermediary and cannot be held responsible for:
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manufacturing defects or non-compliance of products,
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bodily injury or material damage resulting from improper use,
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allergic reactions caused by ingredients listed on the product labels.
The Company’s liability is limited to the total amount of the Buyer’s order.
ARTICLE 9 – INTELLECTUAL PROPERTY
All elements of the website — including text, visuals, logos, the AUBE D’ÉDEN brand name, and the graphic identity — are protected under copyright and intellectual property laws.
Any reproduction, distribution, or exploitation without prior authorization is strictly prohibited.
ARTICLE 10 – PERSONAL DATA
The Company collects and processes the Buyer’s personal data in compliance with Regulation (EU) 2016/679 (GDPR).
Data is used exclusively for order processing and customer relationship management.
The Buyer may, at any time, request access to, rectification, or deletion of their data by contacting info@aubeofeden.com.
No personal data is shared with unauthorized third parties.
ARTICLE 11 – EVIDENCE
Electronic records retained by the Company (emails, payment confirmations, order data) constitute valid proof of the transactions between the parties.
ARTICLE 12 – GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of the State of New Mexico (USA), subject to any mandatory provisions applicable to European consumers.
In the event of a dispute, and unless otherwise required by law, jurisdiction shall be exclusively vested in the courts of Albuquerque, New Mexico (USA), where ZETAX CONSULTING LLC is registered.
These General Terms and Conditions of Sale are written in French.
In the event of translation into another language, the French version shall prevail in case of dispute.
