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FAQ’s

AUBE D’ÉDEN Unveil your inner light

Natural beauty products to reveal your everyday radiance

Discover the world of AUBE D’ÉDEN
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Questions & Answers – Discover Everything About AUBE D’ÉDEN Skincare

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    The majority of our facial care products are certified organic or natural by ECOCERT, the world’s leading organization for organic certification.
    ECOCERT ensures compliance with sustainable, ethical, and skin-friendly practices.

    All products in our range meet the standards of “clean beauty,” meaning they are formulated without controversial or harmful ingredients — for a healthier, more transparent approach to beauty.

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    The majority of our hair care products are certified organic or natural.
    This means that most of the ingredients used come from natural or organic sources, ensuring formulas that are gentle on the scalp and respectful of the environment.

    For detailed information, please visit the product page and open the “Overview” tab.
    There, you will find all certifications and labels associated with the product.

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  • [vc_row][vc_column][vc_column_text css=""]Each product page provides detailed information about the composition, ingredients, and related certifications. When viewing the page of your chosen product, you will find three descriptive tabs.
    Go to the “Ingredients” tab to discover the full list of components used in the product’s formulation.[/vc_column_text][/vc_column][/vc_row]
  • [vc_row][vc_column][vc_column_text css=""]Our products are made in Europe, in accordance with the safety and quality standards in force within the European Union.
    Each product complies with the requirements of Regulation (EC) No. 1223/2009 on cosmetic products.[/vc_column_text][/vc_column][/vc_row]
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    The collections signed AUBE D’ÉDEN are carefully curated to meet specific needs while remaining harmonious and consistent with the purpose of each treatment.

    However, if you wish to offer a personalized gift set, simply order the products of your choice and provide the necessary information for the creation and presentation of your set when placing your order.

    Please note that this personalization service involves additional fees related to the packaging design and the visual presentation of the gift set.

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  • [vc_row][vc_column][vc_column_text css=""]Yes. You can have your order sent directly to the address of a loved one, a friend, or a colleague.
    Simply enter their name and delivery address when placing your order.
    You can also include a personalized message or create a custom gift set upon request (additional preparation fees apply).[/vc_column_text][/vc_column][/vc_row]
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    The average order processing time is one business day.
    Once your order has been processed, delivery generally takes 2 to 5 business days within the European Union, and 5 to 7 business days for other international destinations.

    For bulk orders, processing and delivery times may vary depending on several factors, including the nature of the products, the quantities ordered, and the destination region.

    In all cases, we make every effort to ship each order as quickly as possible.

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    In accordance with European legislation on distance selling, you have 14 days from the receipt of your order to exercise your right of withdrawal.
    However, for hygiene and safety reasons, opened or used cosmetic products cannot be returned or exchanged.
    Customized or tailor-made gift sets are also excluded from the right of return.

    If you notice any issue with your order (error, damaged item, missing package, etc.), please contact our Customer Service at info@aubeofeden.com within a reasonable timeframe.
    We will review your request and, if applicable, proceed with a replacement, a credit, or a refund.

    Return shipping costs remain the responsibility of the customer, except in cases where the error is attributable to AUBE D’ÉDEN.
    For any approved return, the return address will be provided by e-mail.

    We make every effort to ensure that each request is handled promptly and with the utmost care.

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